Customer Forms

Acorn Farms Wholesale Nursery



TO BE A CUSTOMER

To become a customer you must be in the business of reselling plant material. We will need you to become familiar with our Statement of Policy.

Here is what we need:
1. "Customer Application"
2. "Dealer in Nursery Stock" Certificate (a copy)
3. Tax-Exempt Form (if you are non-taxable)

Please email us the above documents (or fax: 614-891-1002)

THE FORMS:

Acorn Farms, Inc. operates as a wholesale dealer of nursery stock and goods. We sell only to landscape and horticultural professionals on a pre-approved basis. All persons or companies wishing to purchase from Acorn Farms, Inc. must first make application to become a wholesale customer. Acorn Farms, Inc. will select its customer base, and re-evaluate existing customers in order to protect the integrity of our wholesale business. Please do not send retail customers to buy nursery stock through any person entitled to wholesale prices. If you choose to do so, retail prices will be charged and your wholesale status reviewed.

We give no warranty, expressed or implied, as to life description, quality, productivity, or any other matter of any nursery stock we sell. It is mutually agreed that our total liability for error, should stock prove untrue to name as labeled, shall be limited upon satisfactory proof, to our replacing free or refunding the purchase price thereof.

Claims for error, rejection, shortages or for any other reason will be considered valid only if made in writing to us within ten (10) days of receiving the material. All sales are final. No material may be returned.

Cash or COMPANY CHECK with pickup, or satisfactory established credit. For customers with credit, open accounts are net 30 days from the date of invoice. A service charge of 2% monthly (24% annually) will be charged on all unpaid accounts after 30 days from date of invoice.

Prices quoted in our catalogue are based upon present market conditions and are subject to change without notice. This list voids all previous lists and quotations.

Online ordering is for current customers in good standing.

Our customers are provided with the convenience of online shopping of above ground plant material only; no hard goods can be ordered using online ordering at this time, but you will be able to order them when you come in or via phone, email or fax. All dig orders must be phoned in. Online availability is updated twice a week. Due to the nature of our business, plant material and quantities may change.

Customers using online ordering are responsible for viewing their acknowledgements for possible changes to their order. Customers are still required to check in at the front sales office before going out with a sales person to either pick out their plant material or retrieve their pulled order off the front loading dock.

Customers have the option of having their orders pulled ahead of time. Please let us know you would like your order pulled. Future dates are subject to one week in advance.

We ask that all pulled orders be picked up by 4:30 pm on the designated date of pick up. There will be a restocking fee of 25% if the order is pre-pulled and not picked up within 5 days from the pick up date specified when the order is placed. If a customer's order is submitted by 12:00 pm and requested pick-up date is listed as ASAP or Rush, customer's order can be pulled and placed on the front loading dock for the next day. Any rush Pull Order submitted AFTER 12:00 pm will be pulled in the order in which it was received.

Customers will receive an acknowledgement via email or fax with their designated pick up date. If our loading dock reaches maximum capacity, we will notify you.

The product in our sales yard is for drive-in customers on a cash and carry basis. If you want product from this area, please arrive prepared to take it with you. Tagging material in the sales yard, for even a short time, will not be permitted. Orders to be shipped or picked up at a later date should be coordinated through the office or your sales representative. It is to your benefit and responsibility to provide adequate tarps, ropes and trunk guards to properly secure the load before leaving the nursery. For safety reasons, children and pets are not permitted on the premises.

All plant material 1 1/2 inch caliper and up, and 5 foot in height and up are quoted in wire baskets with burlap. No synthetics are used in balling. All plant material is dug to meet or exceed AAN standards. Dig orders will be dug on a first come first serve basis. Please allow us sufficient time during the busy season to fill your order.

All dig orders are tagged by our staff with the utmost care to meet your needs. If you wish to personally select and tag field material, an additional 10% or $25.00 charge, whichever is greater, will be added. Dig orders can be picked up at our sales yard location only, or arranged for delivery. Container orders can be picked up on an as needed basis. Dig orders not picked up will be restocked and will be subject to a 25% restocking charge. We cannot be responsible for plant material not picked up within (7) seven days after notification.

Any cancellations of orders must be made in writing and must be received prior to plant material being dug or container material pulled. Cancellations will not be accepted after the plant material has been dug. Orders cancelled at this time are subject to 25% restocking charge.

Please note that this site, social media accounts, and our print publications are intended as a reference guide and not to be used for availability. Availability of plant material changes seasonally and is subject to change, as does pricing and stock. Heights and widths of listed plants are given only as a reference, as there are many conditional variations which affect growth and ultimate size.